Terms of use

What AlbaniaSmiles is

AlbaniaSmiles is a platform that connects patients with dental clinics and travel agencies. We do not provide medical services: the diagnosis, treatment, treatment price and warranty are given by the clinic, which is responsible for them.

Your account

• Give accurate details and keep your password safe.
• An account is either a patient or a business account (clinic or agency). If you are both, use two e-mail addresses.

Requests and offers

• Asking for offers is free and does not commit you.
• An offer is the clinic’s proposal based on what you described, and it is final for everything it lists. After the examination the clinic may change the plan only with your written agreement in the chat; if you do not agree, the reservation fee is refunded in full.
• Offers on a request are anonymous until you reserve: the clinic’s name and the chat open when you reserve, and its phone and exact address appear 48 hours before the visit.

Bookings, the reservation fee and cancellation

• When you book, you pay a reservation fee of €50 on the platform only if you live outside Albania and the booking is above €500; on some bookings the fee is lower, and the amount is always shown before you pay. If you live in Albania, or the booking is €500 or less, there is no fee and nothing is paid online. It comes off the total: at the clinic you pay the total less the fee. If the fee comes back to you, you pay the full total at the clinic.
• We never ask where you live: we take it from your request, or from your account's phone number (+355 means Albania), or else from the country you signed up from. If it is not right, write to us before your visit.
• For a booking from an offer, the fee is charged and the booking is confirmed as soon as it is paid: the clinic agreed when it sent the offer. For any other booking, the money is only held on your card until the clinic confirms. The clinic has 24 hours to decline; if it declines, the hold is released at once.
• The fee is refunded in full if you cancel before the clinic has confirmed, even with less than 48 hours to go; if you cancel more than 48 hours before the visit; if the clinic cancels the booking; if you do not accept a change to the offer; or if you are wrongly marked as a no-show.
• If you cancel 48 hours or less before the visit after the clinic has confirmed, or do not show up, the fee is not refunded.

Reviews

You can leave a review only after a completed visit. It must be truthful and not offensive; we may hide reviews that break these rules.

What is not allowed

• False information, accounts for someone else without permission, or requests that are not genuine.
• Using the platform to get around payments or to send spam.
• Any attempt to compromise the platform’s security.

Clinics and agencies

Clinics and agencies use the platform under their service agreement with us, in addition to these terms.

Liability

We do our best to keep the platform running and the clinics verified, but we are not responsible for medical treatment, which is the clinic’s responsibility. Our liability is limited as far as the law allows; your rights as a consumer are not affected.

Law and changes

These terms are governed by Albanian law, without prejudice to the rights the law of your country gives you as a consumer. When we change them we update the date at the top; for important changes we tell you by e-mail. Questions: info@albaniasmiles.com.